This Privacy Policy explains how Rip City Garage Door Repair & Locksmith LLC (“we”, “us”, “our”) collects, uses and protects your information when you visit ripcitygaragedoorrepairlocksmith.com, contact us, or use our services.
On this page
Information we collect
- Information you give us: your name, phone number, email address, service address and the details of your request when you fill out a form on our website, call us, text us or email us.
- Information collected automatically: when you visit our website we and our service providers may collect your IP address, browser and device type, the pages you view and the site that referred you. We use cookies, pixels and similar technologies for this, including analytics tools such as Google Analytics, Google Tag Manager and Microsoft Clarity.
How we use your information
- To respond to your requests, provide estimates, and schedule and perform garage door and locksmith services.
- To send you service notifications, such as appointment confirmations, reminders and updates about your request.
- To send you promotional messages, only if you have agreed to receive them.
- To understand how our website is used and to improve it.
- To comply with our legal obligations and protect our rights.
Text messages (SMS)
If you agree to receive text messages from us, we use your mobile phone number to send the messages described in our Terms and Conditions. Message frequency varies. Message and data rates may apply. You can reply STOP at any time to stop receiving messages, or HELP for help. Agreeing to receive text messages is not a condition of purchasing any goods or services.
Your mobile number is never shared for marketing
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
How we share your information
We do not sell your personal information. We share it only:
- With service providers who work on our behalf, such as website hosting, analytics, scheduling and communication providers, and only as needed for them to provide their services to us.
- When required by law, or to protect our rights, our customers or others.
- With a successor business if our business is sold or transferred.
These sharing purposes never include text messaging opt-in data or consent, as described in the Text messages section above.
Cookies and your choices
You can set your browser to refuse or delete cookies; some parts of the website may not work as intended without them. You can opt out of Google Analytics with the Google Analytics opt-out browser add-on.
How long we keep information and how we protect it
We keep personal information only as long as needed for the purposes above, including our legal, accounting and record-keeping obligations. We use reasonable administrative and technical measures to protect it, but no method of transmission or storage is completely secure.
Your rights
You may ask us to access, correct or delete the personal information we hold about you, or to stop sending you marketing messages, by contacting us using the details below. We will respond as required by applicable law.
Children’s privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from them.
Changes to this policy
We may update this Privacy Policy from time to time. The effective date above shows when it was last changed.
Contact us
Rip City Garage Door Repair & Locksmith LLC
707 SW Backcourt Pl, Beaverton, OR 97003